Privacy Policy

Respecting and protecting your privacy and personal information is particularly important to Multicolore. In this privacy policy (“Privacy Policy”), as amended, supplemented, updated or otherwise modified from time to time by Multicolore, you will find information regarding the way the Multicolore Group collects and uses your personal information and carries out any other form of processing thereof.

This Privacy Policy applies to the Igloofest website (igloofest.ca) as well as to all Multicolore websites, mobile applications and related services that hyperlink to this Privacy Policy (collectively referred to as the “website”), unless we have published a specific privacy policy relating to a particular website or service. In such a case, the particular privacy policy applies to that website or service.

This Privacy Policy covers all personal information that we collect, use and otherwise process when you interact with the Site or with us. Any personal information will be treated in accordance with this Privacy Policy and applicable laws, which may vary depending on your country of residence. If you disagree with any provision of this Privacy Policy or any modification thereof, please do not use the Site.

Multicolore and its subsidiaries adhere to the following principles of fairness when acting as data controller:

Responsibility

Multicolore is responsible for the personal information and data under its control and will designate a person responsible for compliance with this privacy policy.

Legitimacy, fairness and transparency

Personal data and information must be treated legitimately, fairly and transparently.

Determination of the purposes of collection and limitation thereto

Personal data and information must be collected only for specified, explicit and legitimate purposes, and not in a manner inconsistent with those purposes. Multicolore will determine the purposes for which personal information is collected, before or during the collection of information.

Data limitation

Personal data and information must be appropriate, relevant and limited to what is necessary for the purposes for which they are processed.

Exactness

Personal data and information must be accurate and, where necessary, kept up to date.

Limitation of retention

Personal data and information must be kept in a form that allows the subjects to be identified only for the period necessary for the purposes for which the information is processed.

Integrity and confidentiality

Personal data and information must be treated in a manner that ensures its security, by protecting it against unauthorized or unlawful processing and against accidental loss, destruction or damage using appropriate technical or organizational measures.

For residents of the European Union, please note that the processing of your personal information is based on at least one of the following legal bases:

You have consented to the processing activity.
The processing activity is necessary to comply with one or more legal obligations.
The processing activity is necessary for the performance of a service you have requested.
The processing activity is necessary for the pursuit of one or more of the following legitimate interests, whether ours or a third party;
Better understand the interests and preferences of our customers through analysis, profiling and tracking their behavior on the webite to improve the Site, as well as our products and services in general;
Provide you with a better customer experience, including by personalizing the Site and our products and services (including advertisements and emails) based on your interests and preferences;
Ensure the proper functioning and security of the Site.

These processing activities are for the benefit of Multicolore and yours without compromising or overriding your rights, interests or fundamental freedoms.

Please note that where the processing of your personal information is based on consent, you can withdraw your consent at any time by contacting us.

We reserve the right to modify this Privacy Policy to adapt it to any legal or technological changes, to adjust it to reflect changes to the Site, or for any other purpose. Any updates to the Privacy Policy will be posted on this page or otherwise communicated to you if required by applicable laws.

Contact us

All requests related to our Privacy Policy can be sent to our privacy officer via the email address privacy@multicolore.ca or by mail to the following postal address to the attention of:

Personal information protection committee

Multicolore

500 East Ste Catherine Street

Montreal, Qc, Canada, H2L 2C6

How do we collect information?

We collect personal information in the circumstances listed below. In some cases, or for certain purposes, providing your personal information is voluntary. However, in other cases, providing your personal information is mandatory and we may not be able to provide you with the services or products requested if you choose not to provide this information. For example, if you purchase a ticket online, some of your personal information is required so that we can send you the ticket.

We collect your personal information in the following circumstances:

When you purchase a ticket or other product;
When you interact with the digital content of the website;
When you participate in a competition and/or survey;
When you send us a request or otherwise communicate with us;
When you apply for a job;
When you provide personal information when you are at an event or at our locations, for example when you connect to the Wi-Fi network;
When you post comments on the website;
When you choose to give us permission to access your information from third-party websites (for example, by logging into social media platforms like Facebook).

Your personal information may also be provided to us by members of our group and/or our business partners, including companies that sell tickets to our events around the world.

What information is collected?

Personal information

To make this Privacy Policy easier to read, the expression “personal information” is used throughout. For purposes of interpretation, the meaning of this expression is that provided by the local laws applicable to you. For example, for residents of the European Union, the expression "personal information" should be read and understood in this policy as referring to "personal data" as that term is defined in the General Data Protection Regulation. In all cases, we treat as personal information any information that allows you to be identified as an individual. For example, we consider that your first name, last name, date of birth, postal address, telephone number, email address, cell phone number, as well as all information that is considered to be personal information under applicable laws, are personal information.

We collect and process the following categories of personal information:

Contact information, such as your first name, last name, date of birth, postal address, telephone number, email address, cell phone number;
Economic information, such as financial data provided in connection with our services (including the purchase of event tickets and gift cards);
Login data, such as the username and password you use to log in to your account on the website;
Information relating to your interests and preferences;
Any other information you provide directly and voluntarily, including messages you send to us by email or by contacting our customer service.

Information Collected Automatically (“Usage Data”)

We and third parties, such as advertising agencies, service providers and content providers, may use cookies or other similar tracking technologies (“Cookies”) that automatically collect information. information regarding your use of the Site (“Usage Data”) when you visit or interact with the Site. This usage data may include, but is not limited to, information about your web browser, your operating system, the pages viewed on our websites and the emails you read, including the content you view and the date and time of your consultation. Your IP address and any other unique device identifier (the “Device Identifier”) that you use to access the Site may also be considered Usage Data. A device identifier is a number that is automatically assigned to the computer, cellular phone or other device you use to access the Site. Our servers can identify the device you are using through this device identifier. Subject to applicable local laws, certain mobile service providers may share information with us and our service providers regarding the physical location of the device used to access the Site.

Some usage data may be considered personal information under certain laws, such as IP address under applicable laws in the European Union. In cases where we combine your Usage Data with your Personal Information, we treat the combined information as Personal Information under this Privacy Policy.

Cookies may be used by us or third parties for audience measurement or data analysis purposes and to send you personalized advertisements. Please read our Cookie Policy for more information about the type of technology used, the type of information collected, why that information is collected, how it is used and the ways in which you can manage your preferences regarding their use (including the ways in which you can object to certain behavioral advertising).

Information about another person

If you are providing information on behalf of another person (for example, for a friend, a family member, a member of a group trip you are organizing), you must ensure that you have their consent to do so. sharing their personal information with us. By providing this information, you confirm that you have obtained this consent.

Information relating to children

We take the protection of children's privacy and personal information very seriously. We do not knowingly collect personal information from children through our Site. If you are a minor under the laws of your country, please do not provide personal information through the Site without the express consent and involvement of a parent or guardian.

How do we use your information?

We collect and process personal information for the following purposes:

Personal Information Categories	Purposes for which we will process the information	Legal basis for processing
Contact details; employment details; account details; communications data	To manage the process of creating an account on the Site and, more generally, to provide services to our customers.	It is in our legitimate interests to process your personal information to enter into a contract with our customers and to fulfill our contractual obligations to them.
Contact details; communications data	To provide you with information and materials relating to the events for which you have purchased tickets; To respond to your inquiries.	It is in our legitimate interest to respond to your requests and provide the requested information and documents in order to generate and develop our business. To ensure an effective service, we consider this use to be proportionate and will not be detrimental or harmful to you.
Preferences; technical and usage data	To personalize our services and the Sites for you.	It is in our legitimate interest to improve your experience on our Sites and improve our services. We consider this use to be proportionate and will not be detrimental or harmful to you. If you do not wish to receive personalized information from us based on the personal information you have provided to us, please contact us as indicated in the “Contact Us” section above.
Contact details; employment details; communications data	To enforce our agreements with customers.	It is in our legitimate interest to enforce our agreements with customers. We consider this use to be necessary for our legitimate interests and proportionate.
Contact details; preferences	To survey you or keep you informed about the services and benefits we offer, directly or through third-party partners (for example, offers, discounts, ticket pre-sale notices, newsletters, occasional communications a birthday and to organize competitions or other promotional activities.	It is in our legitimate interest to market our services and related services. We consider this use to be proportionate and will not be detrimental or harmful to you. If you prefer not to receive direct marketing communications from us, you can unsubscribe at any time by contacting us as indicated in the “Contact Us” section above. For direct marketing sent by email to new contacts, we need your consent.
Contact details	To send you information regarding changes to our policies, other terms and conditions and other administrative information.	It is in our legitimate interests to ensure that any changes to our policies and other terms are communicated to you. We consider this use to be necessary for our legitimate interests and will not be detrimental or harmful to you.
Technical and usage data; account details	To administer our Sites, including troubleshooting, data analysis, testing, research, statistical and survey purposes; To improve our Sites to ensure that content is presented in the most effective manner for you and your device; and To ensure the security of our Sites.	For all these categories, it is in our legitimate interest to continually monitor and improve our services and your experience of the Sites and to ensure network security. We consider this use to be necessary for our legitimate interests and will not be detrimental or harmful to you.
Technical and usage data	To measure or understand the effectiveness of any marketing we provide to you and others, and to provide you with personalized ads through profiling.	It is in our legitimate interest to continually improve our offering and develop our business. We consider such use necessary to efficiently generate business and will not be detrimental or harmful to you. For profiling we need your consent.

Commercial prospecting and profiling

When we send or display personalized communications or content, we may use certain techniques that are considered “profiling”. The Act defines profiling as the collection and use of personal information for the purpose of evaluating certain characteristics of a natural person, in particular for the purposes of analyzing work performance, economic situation, health, personal preferences, interests or behavior of that person.

More specifically, we may collect personal information about you in the different scenarios mentioned above, centralize this information and analyze it to evaluate and predict your personal preferences or interests. Based on our analysis, we will send or display you communications or content tailored to your specific interests and needs.

You may have the right to object at any time to the use of your personal information for “profiling”. Please refer to the section entitled “Your rights regarding your personal information” below.

Personal information collected by third parties

Our Site contains content provided by third parties who partner with us. The Site also includes hypertext links to the websites of these third parties. These third parties may have privacy policies that differ from this Privacy Policy. Information collected and stored by third parties, whether through our Website or their own, remains subject to the policies and practices of those third parties, including the type of information they share with us, the choices you make on their devices or when using their services, and whether they store the information in the United States or elsewhere. We are not responsible for how these third parties collect, use, disclose and process your personal information. We encourage you to review and familiarize yourself with their privacy policies and terms of use. To the extent that we combine information received from third parties with personal information that we collect directly from you through our Site, we treat the combined information as personal information subject to this Privacy Policy.

Sharing your personal information

For the purposes described in the Privacy Policy, we may share your information with members of the Multicolore group, as well as with various third parties listed below (which may be located in Canada or elsewhere):

Service Providers

Your personal information may be shared with third parties acting for us or on our behalf, such as ticket purchasing platforms (AudienceView), representatives, payment services, data processing services, service providers hosting companies, technical systems consultants and marketing agencies. By making a purchase, you consent to the privacy policies and information sharing required by our service providers to complete your transaction.

Promotion partners

Your personal information may be shared with third parties who partner with us to present our events or for any other activities, such as contests, games, sweepstakes or other promotions.

Other parties with your consent

If you have expressly given your consent to receive information from third parties not listed above, we will share the personal information you provide to us with these third parties. These third parties may then use your personal information to present you with offers, products, promotions and services related to their respective activities or for any other purpose to which you have consented.

Commercial operation

We reserve the right to transfer your personal information without obtaining your express permission in the event of a business transaction, such as a bankruptcy, merger, acquisition, reorganization or sale of assets. In doing so, we will use commercially reasonable efforts to ensure that your personal information continues to be used in accordance with this Privacy Policy.

Legal or administrative authorities

We may share your personal information with third parties (including legal or administrative authorities, government agencies and jurisdictions) if we believe that disclosure is reasonably necessary to implement this Privacy Policy, to screen or prevent fraud, security or technical problems, or to comply with any applicable law, regulation, legal process or governmental request.

Please note that once your personal information is shared with a third party, the processing of that personal information may become subject to the data protection practices of that third party, unless expressly provided in this Privacy Policy applies. We use commercially reasonable efforts to ensure that your personal information is used by our affiliates and these third parties in a manner consistent with this Privacy Policy.

Storing your personal information

Although your personal information is collected and stored on servers located in Canada, this information may be shared with or stored and/or processed by members of the Multicolore group or third parties located in other countries. For example, certain service providers who process personal information on our behalf are located outside of Canada. Notwithstanding the location from which we process your personal information, we take steps to protect your personal information in accordance with the terms of this Privacy Policy, data protection laws and, where required by applicable laws, recognized data transfer mechanisms (such as EU-US Privacy Shield certification obtained by the third parties we use or standard data protection contractual clauses recognized by the European Commission). Although we use reasonable efforts to protect your personal information, such protection is subject to legal requirements and governmental authorities of foreign countries in which the information is stored. For example, we may be legally required to disclose personal information to the government authority of a foreign country in which your personal information is stored.

Security of your personal data

Multicolore has implemented a comprehensive set of security measures to protect the personal data collected. These measures include a strict personnel management procedure and regular training to raise employee awareness of data protection.

Computers are secured by strong passwords, and access to software is controlled by specific usernames and passwords for each user. To enhance security, Multicolore uses two-factor authentication, ensuring that only authorized users can access sensitive information. Management of user access levels is carefully administered to ensure that each user can only access the data necessary for their functions.

Finally, a detailed inventory of the personal data collected is kept up to date, allowing efficient management and compliance with current regulations. These efforts illustrate Multicolore's commitment to protecting personal data proactively and securely.

Only authorized personnel and third-party service providers have access to personal information, and such access is limited by need. Where data processing is carried out on our behalf by a third party, we ensure that appropriate security measures are in place to prevent unauthorized disclosure of personal information.

In the event of a data security breach, Multicolore has implemented procedures to close the suspected security breach and notify you and any applicable regulatory body, where required by law.

If you have any questions regarding security on our sites, you can contact us.

Duration of retention of your personal data

Your personal data will not be kept for longer than necessary for the purposes for which it was collected and processed. We will retain your Personal Information for as long as your Account is active, as defined below, or for as long as necessary to provide you with the Services you have requested.

The criteria we follow to retain different types of personal information include the following:

General Inquiries – When you make a request through our Sites or communicate with us by email or telephone, we retain your information for as long as necessary to respond to your request. After this period, we do not retain your personal information for more than one year if we have not had any further active contact with you;

Direct Marketing – Where we hold your personal information in our database for direct marketing, we do not retain your personal information for more than two years if we have not had subsequent active contact with you;

Legal and regulatory requirements – We may need to retain your personal information for up to 7 years after we stop providing services to you if this is necessary to comply with our legal obligations, resolve a dispute or enforce our terms of use.

Unsubscribe from promotional emails

To stop receiving promotional emails from us, follow the link at the bottom of the promotional email or contact us. Please note that despite unsubscribing from receiving promotional emails, we may continue to send you emails, such as emails regarding services you have requested and/or tickets or other products you have purchased via our website.

Your rights regarding your personal information

To the extent permitted by applicable laws, you may exercise the following rights with respect to the personal information we hold about you:

The right of access to your personal information

You have the right to access and obtain a copy of the personal information we hold about you (subject to certain conditions such as proving your identity). You can contact our Privacy Officer at any time, and we will process your request within 30 days maximum, unless the law stipulates otherwise.

The right to rectification of your personal information

You have the right to have your personal information corrected if it is incorrect or out of date, or to have it completed if it is incomplete. To correct your personal information, please contact us (privacy@multicolore.ca ). If you have an account, it may be easier for you to correct your own information online through your account.

The right to erasure of your personal information

In certain cases, you have the right to have your personal information erased or deleted (right to be forgotten). This right is not absolute; We may have legal or legitimate grounds to retain your personal information. This right applies in the limited circumstances set out in the General Data Protection Regulationas well as law 25.

The right to object to the processing of your personal information

You have the right to object at any time to our processing of your personal information for direct marketing purposes or where we process your personal information on the basis of our legitimate interests based on your particular situation. When you object on these grounds, we stop processing your personal information.

The right to limit the processing of your personal information

The processing of your personal information may be restricted, in which case we will store it but will not be able to use or process it further. This right applies in the limited circumstances set out in theGeneral Data Protection Regulationas well aslaw 25.

The right to portability of your personal information

You have the right to receive a copy of your personal information in a structured, commonly used and machine-readable format or to request its transfer from our database to another service provider. This right is limited to personal information that you have provided when its processing is based on a contract or on your consent and its processing is carried out using automated processes.

The right to withdraw consent at any time in relation to data processing based on consent

Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.

You may contact us at any time to exercise the rights set out above. Before granting your request, we may require that you confirm your identity to us. Your request may be accepted or rejected depending on applicable laws.

If you are dissatisfied with the way we have handled your request or if your request has been rejected, you can contact your local supervisory authority to have it reviewed. Residents of the European Union may contact their supervisory authority athttps://www.edpb.europa.eu/about-edpb/about-edpb/members_fr.

Your Privacy Rights – California

California law provides that California residents have the right to know how we respond to the activation of the “Do Not Track” feature, available in their browser settings. Enabling this feature sends a special signal to the website you are visiting that you do not want to be tracked. We respected the “Do Not Track” signals.

California law also permits customers who are California residents to request certain information about the sharing of their personal information with third parties and, in certain cases, with affiliated companies for the purposes of direct marketing by these third parties or these third parties. affiliated companies. For such a request, please contact us.